Contact Us
At Cravix, customer support is an integral part of our brand experience. We understand that purchasing beauty products online requires ease, comfort, and trust, which is why we maintain open and responsive communication at every stage of your journey with us. Whether you need guidance choosing the right product, information regarding an order, clarification on our policies, or support after your purchase, our team is committed to providing helpful and timely assistance. Every inquiry is handled with attention to detail and care.
How You Can Reach Us
By Phone
For direct assistance, you may contact our customer service line during business hours. A representative will be available to provide support, answer questions, and guide you through any part of your shopping experience.
By Email
You may also email us for product inquiries, order assistance, feedback, or concerns. This channel is ideal for messages requiring detailed explanation or documentation. Each email is reviewed carefully to ensure a clear and complete response.
By Mail
Official correspondence may be sent to our registered business address. While mail is a slower form of communication, we treat all written correspondence with the same professionalism and attention.
Social Media
You may also reach us or stay updated through our official social platforms. These channels allow customers to engage, explore new product releases, and stay connected with Cravix.
Support Hours
Our support team is available during the following hours:
Monday to Friday, 9:00 AM – 5:00 PM (EST)
We are closed on weekends and national holidays.
Messages received outside service hours will be responded to on the next business day.
Response Commitment
We aim to respond to all customer messages within 24–48 business hours.
For inquiries requiring additional time or review, an update will be provided to ensure you remain informed as your request is processed.
Typical Support Requests
Customers commonly reach out for:
Product selection guidance
Order status and delivery assistance
Support regarding returns within the allowed period
Clarification on shipping timelines
Account or profile assistance
General feedback about our store or services
Every inquiry is important, and we approach each with care and professionalism.
Our Standards
When contacting Cravix, you can expect:
Clear and respectful communication
Accurate information aligned with our policies
Solutions based on fairness and customer satisfaction
Efficient and thoughtful support without unnecessary delay
We value every interaction and view customer communication as an opportunity to continue improving the experience we provide.
Business Information
Business Name: Cravix
Business Phone: +1 (703) 371-4972
Business Email: help@Cravix.store
Business Address: 1838 Woodgate Arch, Chesapeake Virginia 23320, United States
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
Chat Support: 24/7