FAQ

At Cravix, we believe that clarity is essential to a confident beauty shopping experience. Below are answers to the most common questions regarding our products, orders, policies, and services to help you shop with ease.

Orders & Products

  1. Do I need an account to place an order?
    No, you may place an order as a guest. However, creating an account allows for faster checkout and easy access to your order history and support requests.

  2. How accurate are the product descriptions and images?
    We take care to present accurate product information, textures, finishes, and swatches. Slight variations in color may occur due to lighting and screen display differences.

  3. Can I modify or cancel my order after placing it?
    Orders can only be changed or cancelled before they enter processing. Once processing has started, we are unable to make adjustments.

Shipping & Delivery

  1. Do you ship internationally?
    At this time, Cravix ships exclusively within the United States.

  2. What is the shipping cost?
    Shipping is free on all orders.

  3. How long does delivery take?
    Processing Time: 1–2 business days
    Transit Time: 3–5 business days
    Estimated Delivery: 4–7 business days from order confirmation

  4. Will I receive tracking details?
    Yes. Once your order ships, you will receive a tracking link by email to follow your delivery.

  5. What if my package is delayed?
    While deliveries generally arrive on time, external courier or weather conditions may cause delays. If this happens, we will assist and keep you updated.

Returns & Refunds

  1. What is your return policy?
    We accept returns within 14 days of delivery, provided the product is unused, sealed, and in original condition. Full details are available in our Return Policy.

  2. Who pays for return shipping?
    If the return is due to a customer’s change of mind or incorrect order, return shipping costs must be covered by the customer. If Cravix sent an incorrect or damaged product, we cover return shipping.

  3. Do you offer exchanges?
    Currently, we do not offer direct exchanges. You may return an eligible item and place a new order separately.

  4. What should I do if I receive a damaged product?
    Please contact us within 24–48 hours with clear images of the condition. Once verified, we will initiate a return and provide a suitable resolution.

  5. What if the product is damaged after delivery?
    Products damaged through personal use or mishandling are not eligible for return or refund.

  6. How long does the return process take?
    Returns are inspected within 7 business days after they arrive at our facility.

  7. When will I receive my refund?
    Refunds are processed within 10 business days of approval and will be credited to the original payment method.

  8. Do you charge restocking fees?
    No. Cravix does not charge restocking fees.

Payments

  1. What payment methods are accepted?
    We accept secure advance online payments through major credit and debit cards. Available options are shown at checkout.

  2. Is my payment information secure?
    Yes. All transactions are encrypted and processed securely. We do not store sensitive card information.

  3. When is payment processed?
    Payment is processed at the time of order placement.

  4. Why was my payment declined?
    Payment may decline due to incorrect card details, insufficient funds, or bank security checks. Please verify your details or contact your card provider for assistance.

Privacy & Security

  1. How is my personal information used?
    Your information is used only for order fulfillment, support, and improving services. Details are explained in our Privacy Policy.

  2. Do you share my information with third parties?
    We do not sell customer data. Information is shared only with trusted service providers for payment, delivery, and legal compliance.

  3. Can I request my data to be deleted?
    Yes, you may request access, correction, or deletion of your stored information as permitted by applicable law.

  4. Does your website use cookies?
    Yes. Cookies help optimize browsing experience and store preferences. You may disable cookies, though some features may be affected.

General Policies

  1. What happens if a pricing or listing error occurs?
    In the rare event of a pricing or product detail error, Cravix reserves the right to cancel the order. Any payment made will be fully refunded.

  2. How often are policies updated?
    Policies may be updated periodically. The newest version is always available on our website.

  3. How can I contact Cravix?
    Phone: +1 (703) 371-4972
    Email: help@Cravix.store
    Address: 1838 Woodgate Arch, Chesapeake Virginia 23320, United States
    Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
    Chat Support: 24/7

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