Return and Refund Policy

At Cravix, we want your shopping experience to feel clear, assured, and comfortable. This Return and Refund Policy explains the conditions under which returns are accepted, how refunds are issued, and the responsibilities of both Cravix and our customers. Our goal is to maintain a fair, respectful, and transparent process for every order.

1. Return Eligibility

Customers may request a return within 14 days from the date of delivery. Returns requested after this period are not eligible. A return may be approved if:

The product arrives damaged or defective.
The product received is different from the item ordered.
The return is submitted within the 14-day return window and the item remains unused, sealed, and in its original condition.

Returns cannot be accepted if:

The product has been opened, used, tested, worn, or altered in any way.
The product packaging, accessories, or protective seals are missing.
Damage occurred after delivery due to handling, storage, or use.
The return request is submitted after the return period.

2. How to Request a Return

Customers must contact Cravix Support within 24–48 hours of delivery to initiate a return request.
Clear photos or videos must be provided so we can verify the issue.

Once the return is reviewed and approved, instructions will be shared for sending the item back. The item must be packed securely to prevent damage during transit.

3. Return Shipping Costs

If the return is due to Cravix’s responsibility (damaged item, incorrect item shipped, or quality issue), Cravix will cover the cost of return shipping.

If the return is due to a customer-related reason (change of mind, incorrect product chosen, preference-based dissatisfaction), the cost of return shipping will be deducted from the final refund amount.

4. Inspection & Processing Time

Returned items are inspected upon arrival at our facility.
Once inspection is complete, refunds are processed within 7 business days.

If the returned item does not meet the eligibility conditions listed above, the refund may be denied and the item may be returned to the customer.

5. Refund Method

Refunds are issued back to the original payment method used at the time of purchase.
Depending on your card provider or bank, additional time may be required for the funds to reflect in your account.

Cravix does not issue refunds via cash, checks, or alternative payment methods.

6. Exchanges

Cravix does not offer product exchanges.
Customers may return an eligible item and place a separate order for the preferred item.

7. Customer Responsibility

Customers are expected to:

Report issues within the required 24–48 hour window.
Provide clear images/video for verification.
Ensure the product remains unused and in original condition.
Package the return item securely to avoid transit damage.

8. Cravix Responsibility

Cravix is committed to:

Providing clear return guidance and support throughout the process.
Covering return shipping where the fault lies with us.
Inspecting returned products with fairness and care.
Processing eligible refunds within the stated timelines.
Maintaining transparency and communication at every step.

9. Contact Information

For any return or refund inquiries, please contact us:

Business Name: Cravix
Phone: +1 (703) 371-4972
Email: help@Cravix.store
Address: 1838 Woodgate Arch, Chesapeake Virginia 23320, United States
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
Chat Support: 24/7