Terms of Service
Welcome to Cravix. By accessing our website, browsing our collections, or making a purchase, you agree to be bound by the terms and conditions outlined below. These Terms of Service are designed to ensure a secure, transparent, and reliable experience for every customer.
1. Use of Website
Cravix and its services are intended solely for personal, non-commercial use.
By placing an order, you confirm that you are at least 18 years old and capable of entering legally binding agreements.
Any use of our website for fraudulent, harmful, or unlawful intentions is strictly prohibited.
2. Product Presentation
We take extensive care to ensure our product descriptions, images, fragrance notes, and details are accurate and true to the original perfume experience.
Slight differences in appearance, color tone, or packaging may occur due to lighting and screen contrast variations.
Product availability may change without prior notice.
3. Order Placement & Acceptance
Placing an order on Cravix represents an offer to purchase.
Orders are only confirmed once payment has been successfully processed in full.
Cravix reserves the right to refuse or cancel orders due to inventory limits, suspected fraud, payment issues, or pricing inaccuracies.
If an order is cancelled after payment, a full refund will be issued in accordance with our Return & Refund Policy.
4. Pricing & Payments
All prices are displayed in USD.
Cravix operates on a secure advance payment system only.
We accept major credit/debit cards and digital wallets such as Apple Pay, Google Pay, and PayPal.
No Cash on Delivery (COD) is available.
Full payment is required at checkout for order processing.
5. Shipping & Delivery
Cravix offers free shipping across the United States.
Order Processing Time: 1–2 Business Days
Delivery Time: 4–7 Business Days
Delivery timeframes are estimates and may vary due to carrier delays, weather, or peak seasonal volume.
Full details are available in our Shipping Policy.
6. Returns & Refunds
Customers may request a return within 14 days of delivery, provided the product is unused, sealed, and in its original condition.
Refunds are processed after inspection of the returned item.
Exchanges are not offered.
Full return and refund conditions are outlined in our Return & Refund Policy.
7. Customer Responsibility
Customers agree to provide accurate contact, payment, and shipping details.
Customers are responsible for receiving packages at the provided delivery address.
Items damaged due to mishandling, improper storage, or personal misuse are not eligible for return or refund.
8. Limitation of Liability
Cravix is not liable for indirect, incidental, or consequential damages resulting from product use, delayed delivery, or website access issues.
Our total liability is limited to the amount paid for the product purchased.
9. Intellectual Property
All photos, descriptions, brand assets, designs, logos, and website content are the exclusive property of Cravix.
Unauthorized copying, distributing, or reproduction is strictly prohibited.
10. Third-Party Links
Our website may provide links to third-party resources for convenience.
Cravix is not responsible for the content, reliability, or privacy practices of external sites.
11. Governing Law
These Terms of Service are governed by the laws of the United States and the State of Florida.
Any disputes will be handled under appropriate legal jurisdiction.
12. Updates to Terms
Cravix may update these Terms of Service from time to time.
Continued use of our website indicates acceptance of the latest version.
13. Contact Us
For questions or assistance, our support team is here to help.
Business Name: Cravix
Phone: +1 (703) 371-4972
Email: help@Cravix.store
Address: 1838 Woodgate Arch, Chesapeake Virginia 23320, United States
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Chat Support: Available 24/7