Privacy Policy
At Cravix, your privacy matters to us. We are committed to safeguarding your personal information and maintaining complete transparency regarding how your data is collected, used, and protected. This Privacy Policy explains how we handle your information when you browse our website, make a purchase, or contact our support team.
1. Information We Collect
When you interact with Cravix, we may collect the following types of information:Personal Information: Your name, email address, phone number, billing address, and shipping address.
Payment Information: Payments are processed securely through trusted third-party payment gateways. Cravix does not store full card numbers, CVV codes, or other sensitive payment data.
Order Information: Product details, transaction records, purchase history, and return requests.
Technical Information: IP address, device type, browser version, and website interaction data collected through cookies and analytics tools.
2. How We Use Your Information
We use the information collected for purposes including: Processing and delivering your orders.
Providing customer support and responding to inquiries.
Sending order confirmations, shipping updates, and return notifications.
Improving the shopping experience and website performance.
Enhancing transaction security and identifying fraudulent or unauthorized activity.
Complying with legal obligations and regulatory requirements.
3. Sharing of Information
Cravix does not sell, rent, or trade personal information to third parties. Your data may only be shared under the following circumstances:Service Partners: With carefully selected third-party providers who assist with payment processing, order fulfillment, shipping logistics, tracking services, and website hosting.
Legal Requirements: When required by law, regulation, or legal authority.
Business Transfers: In the event of a merger, restructuring, or acquisition, customer information may be transferred as part of the business transition. All external service partners are obligated to protect the confidentiality and integrity of your data.
4. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies allow us to: Remember your preferences and shopping cart.
Improve website performance and usability.
Analyze site traffic and browsing behavior for optimization. You may disable cookies through your browser settings, though certain website features may not function correctly without them.
5. Payment Information Security
All payment transactions are encrypted and processed via secure third-party gateways.
Cravix does not store or have access to full card information.
Fraud protection safeguards may require verification prior to order approval.
6. Data Retention
We retain customer data only for as long as necessary to fulfill orders, meet legal obligations, maintain business records, and resolve potential disputes.
Customer accounts may be deleted upon request, and associated data will be removed unless retention is required by law.
7. Your Rights
You have the right to:Request access to your stored personal data.
Request updates or corrections to inaccurate information.
Request deletion of your personal data, where legally permitted.
Opt out of marketing communications at any time. To make a request, please contact us using the information below.
8. Children’s Privacy
Cravix does not knowingly collect or store information from individuals under the age of 13.
If we become aware that such data has been collected, it will be removed promptly.
9. Policy Updates
This Privacy Policy may be updated from time to time. The most current version will always remain available on our website. We encourage customers to review this page periodically for any changes to our privacy practices.
10. Contact Us
If you have questions or concerns regarding this Privacy Policy or how your personal information is handled, you may contact us using the details below.
Business Name: Cravix
Phone: +1 (703) 371-4972
Email: help@Cravix.store
Address: 1838 Woodgate Arch, Chesapeake Virginia 23320, United States
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
Chat Support: 24/7